An endless number of training workshops, programs, consulting approaches and books have promised to teach managers the skills and tactics for coaxing employee behavior toward peak performance. Their seductive offerings appear too promising to ignore - but they're too good to be true.
The contrasting perspectives put forward by motivational theorists have produced a confusing mish-mash of approaches to managing human performance in the workplace. Management gurus are often entertaining and stimulating, but their recommendations vary widely and are difficult to apply systematically.
Remember The One Minute Manager? That's about how long it takes to alienate your employees with these oversimplified approaches.
Neither theories nor principles are useful without a data-based system that allows us to track the effect of change efforts and determine their value.
A more significant impact on organizational performance improvement has been obtained from initiatives like Six Sigma and TQM – systematic, data-based methods for solving operational problems and enhancing performance.
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