Nobody likes receiving negative feedback from the boss. But you can use it to your advantage, Psychology Today argues.
Step 1 is not making the situation confrontational. “Sit back and take it in,” Judith Sills writes. “Save your defense — your explanation, your clarification, your justification, even your legitimate outrage — for later when it might do you some good. Your best first defense against criticism is no defense at all.”
Step 2 is to appear to listen. Actual listening is even better, says Ms. Sills, who is also a psychologist. And the ultimate response would be “to validate” what you have heard.
Responding with “I see what you mean; I do get long-winded and caught up in the weeds” is an example of validation, she writes, adding that most of your supervisor’s “irritation with you will vanish when you let him know you heard what he said and you know what he means.’’
See full Article.
Posts
