Today's transnational road warriors and the businesses they work for are forging an international style of business, say Harvard Business School faculty and alumni. Do you speak their language?
At Dell Beijing, Andy Klump (HBS MBA '03) was excelling at his job—selling computer hardware and services solutions to multinationals—when the company's 360-degree performance-review process underwent a change. As part of the new approach, Klump was expected to make an assessment of his boss, a Chinese national, and deliver it to him in person. Recalls Klump, "I had achieved success, was enjoying rapid promotions, and worked well with my manager. When it came time for him to receive feedback, he encouraged direct communication from all team members, all of whom were local Chinese except me, in either a team or a one-on-one setting."
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