These days it's not uncommon for consumers to see commercials during prime time warning them about the dangers of identity theft or to receive a stack of legalese-laden privacy notices in the mail from their service providers. Data security and privacy have obviously become top concerns for consumers -- and for the U.S. and international regulators who've created a patchwork of new data laws with the advent of the Internet. At the same time, many consumers expect technology to enable better service, such as having their accounts accessible 24/7, or having their problems solved rapidly when they dial a customer call center. The question for CIOs is how to create a satisfying customer experience while complying with regulations to ratchet up overall data security.
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