The goal of a successful Change Management process implementation is to reduce the amount of unplanned work as a percentage of total work done.
Stabilize the Patient and Modify First Response
The goal of a successful Change Management process implementation is to reduce the amount of unplanned work as a percentage of total work done. Organizations that are in a constant firefighting mode can have this percentage at 65 percent or even higher.
The first phase of a Change Management implementation as outlined in the Visible Ops Handbook (a useful guidance and prescriptive roadmap for organizations beginning or continuing their IT process improvement journey) resembles the triage system used by hospitals to allocate scarce medical resources.
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