Do any of these caring carrots really work? Do they really attract and retain the most productive employees? Or are they simply a catchall, netting productive employees and R.O.A.D. warriors alike – the army’s pithy phrase for those sleepy folks who are happy to Retire On Active Duty?
Over the last 20 years, the Gallup Organization has conducted an extensive study of workplaces to answer these questions. We interviewed more than a million employees, asking each hundreds of questions, probing every conceivable aspect of working life. Our most powerful discovery? People leave managers, not companies. When the best employees are faced with the proposition of joining another company or staying with their current organizations, their top consideration is their managers. If their managers set clear expectations, know them, trust them and invest in them, they can forgive their companies their lack of training or profit-sharing programs. But if an employee’s relationship with his or her manager is fractured, no amount of in-chair massaging or company-sponsored dog walking will persuade them to stay. From the perspective of talented employees, managers trump companies.
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