Friday, August 24, 2007

The Ethics of Apologies


These few simple rules will help you give apologies meaningfully and accept them gracefully

Every day, it seems, we learn of an apology from a prominent executive, celebrity, or political figure in response to an indiscretion of some sort. Those in the public eye have an unfortunate tendency to apologize only after they have been found with a hand in the cookie jar. When this happens, it is only natural for a skeptical (or cynical) public to wonder, "Are they apologizing for their conduct, or simply because they were caught?"

To make matters worse, the wrongdoer will often use the passive voice in his or her apology: "Mistakes were made," rather than "I made a mistake." It is more comfortable to use the passive voice here, but doing so relinquishes any sense of personal responsibility. It is a non-apology and is not very meaningful.

See full Article.