I found that the people who work for customer service companies (especially in customer service) really like their jobs. It makes sense, right? Engineers that work for Google (which is an engineering-centric company) generally love their jobs as well. What’s not to like about being around a whole bunch of incredibly talented, like-minded people?
As you know, a customer service company is one that places a lot of focus and concentrates on customer service. Customer service is what makes customer service companies tick - it sets them apart from their competition and plays a big part in their success.
With that in mind, I’m going to say that it is better to work for a customer service company than one that doesn’t care about customer service. As such, I think it is more fun to work for in customer service at a customer service company. It isn’t any fun to work in a company that is trying to pinch pennies from your department, laying people off, etc. It is fun to work in a group that plays a huge in your company’s success.
I think that is a pretty obvious observation, though.
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