Sudoku and the Sunday crossword can teach us a lot about leadership.
I have never tried Sudoku. I don't even know how to pronounce it. Yet every time I get on a plane, there's someone next to me scribbling away. On one flight I got curious and asked my seatmate, who had a giant book of puzzles, why she was so enthralled with it. "What do you get when you win?" I asked.
She seemed confused. "Nothing. You get a sense of satisfaction and then you get to do another one."
Seems odd, right? Why would we work so hard on something when the only real reward is a sense of satisfaction and more work?
This is the same question I have been asking my Better, Faster, Cheaper workshop participants for more than 10 years. In the workshop, I give them a fictionalized government process, equipped with all the handoffs, CYA, batching, bottlenecks and policy limitations we see in the real world. The participants have 10 minutes to redesign the process.
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