Communications from management often carry unintended messages that alienate, discourage or anger employees. Here’s how to make sure your messages don’t produce unexpected results.
Sensitive announcements to employees are intended to deliver specific messages—but too often, those messages convey meanings the sender never intended.
Consider, for example, a typical corporate outsourcing announcement: The message reports the business rationale for hundreds of jobs being shipped out to a service provider, enumerates the changes in head count, presents the dates on which the changes will take place—and says little else.
In this situation, the fact that there is no acknowledgment of the emotional effect the move will have on employees speaks volumes.
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