Changing the DNA of IT: Sarbanes-Oxley and Service Management

As organizations work toward compliance with the immediate deadlines of the Sarbanes-Oxley Act of 2002 and prepare to meet other requirements within the act, they are discovering the dollar cost of compliance. Organizations need to spend wisely on tools that will meet the basic tenets of Sarbanes-Oxley -- including improved transparency and accountability in business processes and corporate accounting -- while providing the foundation for future compliance. IT service management -- a fundamental tool set for weaving transparency, control and risk mitigation into the fabric of IT -- can help organizations achieve regulatory compliance while promoting IT governance and improved business operations.

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