Most company boards are not sufficiently systematic in their approach to non-financial issues such as customer retention, value of brands, corporate governance and CSR, according to new research.
While non-financial issues are viewed as important by board members, research by Leon Olsen and Erwin Scholtz from Ashridge Business School based on interviews with board members from a range of UK listed companies reveals that for all the talk of a new era of corporate responsibility, for many companies at least, it remains (financial) business as usual.
"Non-financial issues are more and more integral to the long term creation of business value and corporate boards therefore need robust systems to identify and deal with material non-financial issues," said Leon Olsen, lead author of the research.
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