Projects rarely fail because of technology. They fail when the people at all levels in the o rganization are unprepared, uncommitted or resistant to change. A lack of communication from senior executives to the next levels within the organization is often a problem. Most companies are learning by trial and error, and by the time they go back to correct the problem, they're faced with disgruntled employees, project delays and increased costs.
Managing change is no longer a question of choice, but a question of survival. Any change project must be based on a solid organizational structure. Business goals must be clearly defined, and information technology strategy necessary tools to learn new behaviors, the organization can minimize employee resistance and maximize success. Determining the changes that will occur, providing accurate and consistent communications, including employees in the change process and reinforcing changes through policies and procedures are key.
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