‘The right stuff’
According to Van der Sluis (34), it’s increasingly evident that there is a scarcity of good people in business and industry, and companies must try harder to attract and keep ‘the right stuff’. The human factor is becoming more important and is often the differentiator that will give companies a sustainable, competitive advantage. “Many companies nowadays, particularly professional service providers, actively build their organizations upon and around human talent. Service is inextricably linked to knowledge that needs to be shared, developed and translated into performance and innovations. People have that knowledge.”
Shifting balance
Professional services firms seem to agree that the balance is shifting from capital to human resources, causing a scarcity of talent that Van der Sluis feels will become even more pronounced. “The baby boomers will soon retire en masse and there are fewer talented people being groomed to replace them. The labor market has also become much more global in character. The Netherlands, a small country with a multicultural character and a highly international focus, will be particularly affected by this scarcity.”
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