Delivering feedback is among a manager's most important tasks, yet many managers struggle to do it fairly and consistently, and--above all --in a way that drives improved performance. In the chapter on people development in his recently published book, Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels (Kaplan, 2007), Jack Stahl, CEO of Revlon and former president of Coca-Cola, proposes a six-step model to make the feedback process easier and more effective.
Stahl's framework struck me as having the virtue of being systematic yet adaptable to the needs of each individual you manage.
Wanting to learn more, I asked Stahl if he would share some of his experiences as a manager to flesh out how the model works in practice. I hope you find his comments as insightful and useful as I did.
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