The four critical categories of manager performance requirements defined by Davenport and Harding are:
- Executing Tasks — Planning work, clarifying job-related roles, structuring specific job tasks, monitoring performance and making the necessary adjustments to ensure that work meets organizational needs and supports business strategy
- Developing People — Creating opportunities for employees to grow professionally and invest their human capital in the company's success
- Delivering the Deal — Rewarding that investment with the portfolio of financial and nonfinancial, intrinsic and extrinsic rewards that constitute a return on human capital investment
- Energizing Change — Looking ahead in time and outside the boundaries of the manager's own unit and organization to anticipate and respond to environmental shifts, and to envision, plan for and create future success
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